The cat fromAmex GBT is honing its conversational skills. TMC announced on Wednesday that its virtual agent, which will be launched in 2020, is gaining in strength thanks to theartificial intelligence. More specifically, it involves the use of a large-scale language model ("Large Language Model", or LLM), which should make exchanges more fluid, more natural and more intuitive.
At the same time, American Express GBT now includes a natural language query in its Egencia Analytics Studio data and reporting tool. The aim is to give travel managers easier access to travel programme data by asking questions in plain language, and to go beyond standard reports to obtain detailed information on expenditure and travel habits. It should be noted, however, that this functionality is still in beta version: it should be available in the near future. fully available in 2026.
" Amex GBT has been using AI for years to improve customer experience "says John Sturino, Senior Vice President of Travel Products and Engineering at Amex GBT. " We will continue to focus on using the most advanced technologies to create seamless experiences for travellers, organisers and travel managers. AI gives us the opportunity to offer our customers smarter and more intuitive ways to manage their travel preferences. ".
