There was a time when Amadeus was simply put in the "GDS" box, three letters that were enough to sum up its business. Things have changed, however, as the prerogatives of this European giant have diversified. And we now prefer the term "GDS" to "GDS". technological innovator "to refer to Amadeus. It's a mission that's not confined to in-house R&D, and which today involves investment: Amadeus to invest in Acai Travela New York-based start-up specialising in generative AI. Its promise: "to transform the operations of online travel agencies (OTAs), travel management companies (TMCs), airlines and hotels through a dynamic suite of applications based on generative AI". In concrete terms, Acai Travel's technology should reduce processing times, empower a young, untrained GDS workforce and reduce costs by automating systems from A to Z.
Riccardo Vittoria, CEO and co-founder of Acai Travelsays: " Amadeus' investment in Acai Travel will accelerate our mission to reduced operating costs andimproving the passenger experience across the entire travel ecosystem. We are already reducing average handling time (AHT) by 50 % for our TMC and OTA customers, and will soon start working with airlines. "warns Riccardo Vittoria. He explains: " Our vision is twofold. On the one hand, we are creating an AI-first infrastructure for the travel industry that interacts naturally, through intelligent and flexible conversational interfaces. This enables travel stakeholders to instantly unite and integrate with each other, providing travellers with the seamless experiences they've long been waiting for. On the other hand, we're empowering a new generation of "multi-skilled human agents" - professionals who can seamlessly manage everything from back-office operations to concierge services, with AI agents as collaborative partners. Amadeus has been a fantastic partner in bringing this vision to life. ".
Amadeus connected to IATA CO2 Connect
While we wait for the tangible benefits of this investment - the amount of which has not been announced - we can expect to see a number of positive results. Amadeus has turned to another more established partner, in another key area of travel. A new agreement allows the platform to Amadeus Travel integrate IATA CO2 Connect. The International Air Transport Association's tool is based on actual operational data supplied directly by over 70 airlines. Its methodology is tending to become the international standard. IATA CO2 Connect recently obtained ISO 14083 certification.
" Travellers are increasingly interested in understand the impact of their flight choices on the environment "says Decius Valmorbida, Chairman of Amadeus Travel. " This is important not only for personal travel, but also for companies that need to track their emissions and comply with regulations. Amadeus provides its customers with access to emissions data and calculations so that they, in turn, can help travellers make more informed decisions. We look forward to the integration of IATA's CO2 Connect solution into the Amadeus Travel platform. ".
