In Washington, Delta has installed five touch screens equipped with webcams. The aim is to provide a new channel of communication for business travellers at Ronald Reagan airport. Customers of the American airline can now easily contact the reservations department to exchange a ticket or share their experience. A first in the United States, according to the airline.
" More and more people are using online chat rooms, which is why we wanted to adapt this system to the needs of Delta customers. "says Charisse Evans, Delta's Vice President of Reservations and Customer Care. She adds: " Delta has the best specialists, which is why we have given them the means to propose solutions in a more personal way. ".
