Sam is stepping up a gear with a new version. Visit chatbot business travel agency FCM Travelreleased last November, seems to have found its audience and is extending its reach. " We are currently developing a version of Sam for travel managers in response to customer demandexplains Michel Rouse, CTO for Europe, Africa and the Middle East at FCM Travel Solutions. They want to have Sam capabilities that are useful to managers and booking agents who need to keep up to date with [their travellers'] movements throughout the journey. "he adds. The new features unveiled on 28 March should include facilitate communication between travel managers and their travellers, particularly if there is a change in their itinerary.
Sam opens up to new horizons
Five new countries are now covered by the chatbot: France, Germany and Italy.Irelandthe Belgium, Singapore, Hong Kong and the Malaysia. The next extension is scheduled for the end of April, and will involve the Norwaythe Finlandthe Swedenthe Denmark, l'Germanythe Netherlands and the Poland. While accessibility is a top priority for FCM, the security of its users is also high on its list of priorities. The company is currently working on " duty-of-care ". Passenger safety should be ensured via a system that cross-references the GPS localization of the traveller with route information and any incidents that have occurred in the area concerned. Alerts can then be sent out and information passed on to passengers so that they can adapt their journey.
TMC wants to continue enriching Sam
" We are ensuring that Sam remains at the forefront of emerging technologies by seeking to integrate innovations such as NLP (Natural Language Processing) and developing opportunities such as the use of the WeChat platform in China. "explains Michel Rouse. One of these innovations concerns the business traveller community. Soberly named Sam :] Community "This function allows useful information to be shared quickly. If a passenger warns Sam that a queue at a security gate is too long, the application will be able to passing on information to other users using the same boarding gate. In short, a new layer of information to optimise the journey of the business traveller.
