Kevin Mauffrey (Egencia): "Technology is the key to the customer experience".

"We were born into technology and innovation, it's in our DNA. We have a clear competitive advantage in this area. Business travellers want to have an experience that is as close as possible to the leisure sites, which is why we are testing a lot of functionalities on the other brands of the Expedia group, which will then potentially be added to the Egencia platform. For example, we are implementing a communication tool between the traveller and the hotel, already used by Hotels.com and Expedia. Travellers will be able to communicate directly with the hotel to give the arrival time of their flight, or to report any delays. For their part, hoteliers can offer guests a taxi to the airport or anything else they need to make their experience as seamless as possible. All directly from the mobile application. "