Air Canada made official the 9 December the launch of thebiometric boarding a first for a Canadian carrier departing from the United States. For this launch, the airline has chosen San Franciscobut other American platforms should also be affected". in the near future ". Voluntary passengers - this new boarding format remains optional - can now present themselves at the boarding gate, where their photograph is compared with their passport in a matter of seconds, for an accelerated, contactless journey.
" Air Canada has introduced many contactless processes throughout the customer journey, and we are pleased to offer customers departing from San Francisco International Airport an innovative and optional biometric boarding option that is seamless, fast and convenient, while reducing contact and processing time. "says Andrew Yiu, Vice President of Product at Air Canada. " Customers have told us they appreciate the simplified processes and we continue to evaluate other contactless initiatives to advance travel security while improving the overall experience. "continues Andrew Yiu.
This approach has already led to a number of innovations in recent months. Air Canada has introduced contactless baggage screening for flights departing from Canadian airports, smartphone meal ordering in airport lounges and contactless access to Maple Leaf lounges.
