Since the restrictions began, Brussels Airlines has multiplied its information channels on the documents required for travel. However, it seems that both passengers and ground staff are often overwhelmed by the mass of regulations. As these regulations are constantly changing, they slow down check-in procedures.
The Belgian carrier has therefore decided to launch two initiatives to provide passengers with even better information. Brussels Airlines offers to check travel documents at home instead of at the airport.. For travellers, it's a win-win situation. They can now avoid waiting at airport check-in desks.
Scan documents at home to reduce airport waiting times
From 18 August, Brussels Airlines is offering its customers travelling to France, Spain, Portugal, Italy and Greece the possibility of having their necessary health documents checked remotely. The company has been testing this service in Spain since 11 August, and the initiative has been a great success.
With this new service, the airline wants to make travelling easier and more accessible, and reduce queues at airport check-in counters. Customers eligible for home document verification will receive an e-mail. It details the documents to be downloaded. Brussels Airlines sends this alert message three times. On the 6th and 3rd days and the day before departure.
Once the documents have been uploaded, an encrypted email is sent to a Lufthansa Group service centre, where the documents submitted are checked. Once the documents have been validated, the passenger receives a confirmation email. They can then register online. In the event of missing or non-compliant documents to the rules, the service centre will inform the passenger and ask them to download the missing documents. In this case, the passenger will not be able to use online check-in.
What's more, Brussels Airlines has launched an interactive map where travellers can find all the information they need for their trip. It also provides an overview of the documents they need to have for their trip. By ticking a box when vaccinated, passengers can see which restrictions apply by country.
The government websites are in fact the sources of information for updating the interactive map. By clicking on the destination, passengers are directed to the website of the government of the chosen country.
