A "refreshment": that's how British Airways describes this modernisation plan, which aims to give its business offering in the Heathrow hub. The show, located at the B doors of the Terminal 5 was the final stage, officially completed by the company on 26 October. Since then, business travellers have had access to a live meal preparation area, featuring new seasonal menus with fresh, local ingredients. British Airways has also redesigned the catering area, with a more varied "delicatessen" zone. A quiet zone has also been defined. In addition, the lounge has been upgraded with new flooring and upholstery, combined with furniture that has also been redesigned to make it more attractive. elegance. The Terminal 5B is available to First and business passengers, as well as Silver or Gold Executive Club members, and Sapphire or Emerald members of oneworld's partner frequent flyer programmes.
Another lounge to benefit from the British Airways makeover is the First in Terminal 5always at London Heathrow. The company opened a top-of-the-range bar, Whispering Angel, there at the beginning of the summer. Visit Terminal 3 has also been involved: BA has renovated its First and Club lounges. The former also has a new bar and new furniture, while the First lounge now has a new Concorde Bar. In addition to these London refurbishments, the airline is now planning to renovate its lounges in two other airports: the BA lounges in Edinburgh and Seattle should be upgraded in the coming months.
" We know thatairport experience is an important part of our customers' journeys, particularly those of our top-of-the-range customers, and we are always ready to listen to their comments."says Calum Laming, Chief Customer Officer at British Airways. " We want to ensure that we offer something for everyone who uses our lounges, whether it's a space for those who want to relax, work or a place where our customers can enjoy our British Original inspired dishes. We hope these changes will help improve our customers' pre-flight experience."he continues.
