The vast investment plan (US$3 billion) undertaken by American Airlines to improve the passenger experience continues to bear fruit for business travellers. The airline has just unveiled the new look of the Arrivals lounge, which now welcomes travellers to the Terminal 3, London Heathrow Airport.
Business customers will discover 29 spa-style shower rooms but also an express dry cleaning service a highly practical service for getting to your appointment in the British capital in the best possible conditions. But it is above all in the culinary field that American Airlines intends to seduce its premium passengers. The new lounge has enlisted the services of Rhubarb chefs, renowned for catering major events at the Royal Albert Hall, the Goodwood Festival and London's Sky Garden restaurant. This partnership will enable American Airlines to offer seasonal menus that will be renewed every month. Tailored to specific dietary requirements, the menu covers breakfast, lunch and - of course - the " tea time"... And all this with a focus on products from British suppliers.
"Our new Arrivals lounge reaffirms our presence and our commitment to improving the customer experience in London, the leading city for international premium travel," says Gemma Ward, Head of Premium Customer Services for Europe and Asia Pacific.
