“A 70 % increase in room rate options”: the new promise from Navan This is enough to attract the attention of business travellers. The TMC has redesigned its inventory infrastructure – with the help of AI, of course – to “solve the most persistent challenge in the accommodation sector: the inconsistency of room and rate information”.
Navan is therefore bringing order to the maze of flows that market players have to aggregate: direct connections, GDSs, online travel agencies (OTAs), etc. This complexity often leads to duplication, and a gap between the traveller's expectations and the reality of the Deluxe King they have booked...
Quite a challenge, given that Navan's inventory now stands at 2.6 million establishments. But by reorganising its inventory from top to bottom, Navan is laying sound foundations that will enable it to expand its inventory and set up new direct connections more easily.
For the time being, Navan has set up a unified room catalogue, which organises and 'cleans' the information for each establishment listed. At the same time, TMC has deployed a new AI-powered tool called "room intelligence mapper". Its mission: "to act as a universal translator to transform multiple, disorganised descriptions into a single, clear and verified listing".
" Travellers should not have to investigate and play detective to find out whether two different room advertisements are in fact identical. "says Dane Molter, SVP Travel Marketplace at Navan. " By using Language Models (LLMs) as a universal translator, we've eliminated the duplication that clutters search results and improved the match between rates and rooms. Today, travellers using Navan only see rooms that actually exist, with more rate options, more detailed information and more photographs. ".
