Around thirty railway workers from CGT and Sud trade unions noisily invited themselves on Thursday to the quays of the Paris-Lyon station as a preamble to the announcement of the deployment of the TGV InOui by Rachel Picardthe Managing Director of SNCF Travel. Already present in Paris-Bordeaux and Paris-Toulouse since summer 2017, this SNCF premium offer has helped to boost customer satisfaction on the TGV Océane route by 10 points. It has now been extended to Paris-Lyon and the Eastern network to Metz, Nancy and Strasbourg. Paris-LilleParis-Marseille and Paris-Nice next December, with the aim of offer InOui across the entire network by 2020 with 280 TGV trains, compared with around a hundred today.
" InOui embodies the promise made to customers to provide more comfort, more services and more connectivity for the same price." said Rachel Picard. To achieve this, SNCF is investing 190 million euros in the renovation of 224 HIGH-SPEED TRAINS 300 million in equipment for the free wifi so that passengers can work or play while staying connected. France's ten biggest stations have also been equipped with gates at platform entrances to control and filter passengers. " InOui is also about people, with 8,000 employees who have been trained to provide this dockside service and customer relations by being available, attentive and ready to listen to all passengers during their journey." she adds. La business customers has not been forgotten with the Business Première and the ongoing renovation of the Grand Voyageur lounges. " We've added service in 1st class Pro" she insists, giving as an example the distribution of newspapers and a drink on the quay before boarding.
the culmination of our "YES" strategy
" This launch is the culmination of our "YES strategycustomers can now choose between INOui and OUIGO for the low-cost offer currently available to 25 destinations" concludes the Voyages SNCF CEO. Aimed at relaunch the TGV modelThis ambitious project aims to achieve the following overall objectives 125 million passengers carried by 2020an increase of 25% compared with 2016. By this date, 279 trains will be running in the new white, grey and red livery of the INOUI TGVs and 34 in the firecracker blue colours of OuiGo.
