Autonomy and flexibility: it's in response to these two crucial issues for business travellers thatEgencia is launching a new feature. The business travel agency is now offering all its customers the option of making their own changes to their flights after booking. Business travellers now have instant access to fare changes and any penalties that may apply. They can also view the available timetables in the same class of travel. The operation, accessible on computer and mobileEgencia's new online exchange process is based on payment history and user preferences to ensure a seamless user experience. As a result, Egencia guarantees a zero human intervention automation rate of more than 80% for the new online exchange process. According to the latest Egencia Business Travel and Technology study, one out of two travellers would prefer to organise their trip independently rather than having to call on the services of a third party, except in the event of a problem.
"When their travel plans change, business travellers turn to their mobile devices for a solution, whether it's their computers or their smartphones. "reminds Michael GulmannChief Product Officer at Egencia. " We do everything we can to make it easier for them to rebook their flights, so that they can continue their journeys or return home at the weekend. "he adds.
This announcement is part of the Business Travel Showthe annual business travel event held in London on 21 and 22 FebruaryEgencia will be demonstrating its new functionality.
