airports
A humanoid robot on trial at JAL
Japan Airlines is currently experimenting with a new form of passenger assistance. Since 9 February, the NAO robot has been waiting for business travellers at Tokyo Haneda airport. Could this be the new face of customer service, designed to meet the needs and queries of business travellers on the move? Perhaps... In any case, it's one of the avenues being explored by...
Madrid airport changes name to Adolfo Suárez
Don't call it Barajas any more... This week, Madrid airport, one of Europe's main hubs for business travellers, changed its identity. No major changes for business travellers heading for the Spanish business destination, as the IATA code remains unchanged (MAD). Adolfo Suárez, who died on 24 March, was considered to be the...
Iberia speeds up passenger self check-in in Madrid
The self-check-in service offered by Iberia is currently used by 60% of travellers. This is not enough for the Spanish carrier, which intends to rely on a new, more efficient system to achieve an adoption rate of 90%. The new tool was officially launched on 2 August in terminal 4 at Madrid-Barajas, and is due to be rolled out to other terminals...
