consumer law

After several months of deliberation, and pressure, notably from the aviation lobbies, the European Parliament has ultimately not given in. It has just confirmed the air passenger protection rights of the EU; and has even strengthened them, much to the dismay of the airlines. The mobilisation was significant from the…

Flightright, one of Europe's leading providers of compensation to passengers affected by air travel disruptions, is warning that a new provision adopted by the French government will make it even more difficult for passengers to receive refunds. From 7 February 2026, a decree (reference 2025-772 of 5 August 2025) will apply. According to Flightright, the text...

On Wednesday 21 January, the European Parliament adopted by a large majority its position on the revision of the rules on air passenger rights proposed by the Member States of the European Union in June 2025 through the European Council. The text was approved by 632 votes to 15, with 9 abstentions.

This was one of the Biden administration's flagship measures for travellers. It was designed to oblige airlines to compensate passengers for delays or cancellations caused by the carriers. "When an airline causes a cancellation or delay, passengers shouldn't have to foot the bill", Biden explained...

Malaysian airlines will now have to refund passengers in full for flights delayed by five hours or more, the country's transport minister, Loke Siew Fook, said a few days ago. These measures are part of the amendments made to the Malaysian Aviation Consumer Protection Code...

The European Commission has adopted a series of proposals aimed at improving the traveller experience by strengthening their rights. The new rules will draw on lessons learnt, in particular, from the recent experiences of the Covid-19 crisis and the bankruptcy of the Thomas Cook travel group in 2019, which had a major impact on both...