Italian and British business travellers are not in the same boat: while Italian business travellers have benefited from a Upmarket rail services following theopening up to competitionThe latter are not looking so good. The report published on 29 January by Transport Focus denounces a historically low satisfaction rate. According to testimonies gathered by the independent body from 25,000 passengersthe popularity of British rail is even at its highest. lowest level since 2008.
Visit 25 railway companiesOnly two players - Heathrow Express and Chiltern Railways - showed an increase in satisfaction. Conversely, seven market players - Great Northern, Northern, TransPennine Express, Greater Anglia, Thameslink, London North Eastern Railway and ScotRail - saw their popularity fall. Scottish rail is particularly affected: according to Transport Focus, its satisfaction rate is the lowest it has been for 16 years...
" Our latest survey confirms that passenger satisfaction has fallen to its lowest level in ten years "says Anthony SmithManaging Director of Transport Focus. " Passengers' irritation at poor performance undermines their confidence in the [rail] industry. Passengers' frustration with ever-increasing fares undermines their confidence in the system's ability to reform. Passenger anger during last summer's timetable crisis was palpable "adds Anthony Smith.
