The Star Alliance is nothing new. Launched in 2017, the service was designed to facilitate connections between Star member airlines. Passengers can access connection times at the time of booking. But once on the ground, transfer formalities involve the intervention of specialised personnel.
This will probably be a thing of the past for many travellers in the near future. The covid crisis will certainly have pushed the digital version of the Star Alliance Connection Service. The smartphone version reduces the number of interactions and simplifies the transfer process.
Controlling transfers
The Star Alliance Connector service is now being tested in theSingapore Airlines mobile application. It provides up-to-date transfer information and intuitive navigation services via smartphone at the alliance's major hubs. For example, the application shows an optimised route from arrival to the boarding gate. It also indicates the distance and travel time required to get there.
Passengers will particularly appreciate the automatic dispatch of an express transfer card. This will allow passengers with close connections to be given priority at security checkpoints.
This service on the Singapore Airlines Android application currently only includes the London Heathrow terminal 2. Passengers connecting with other Star Alliance member carriers have access to airport maps via the SingaporeAir application.
Star Alliance plans to integrate all its hub airports in the digital version of its connection service in the coming months. A IOS version is also in preparation.
According to Christian Draeger, Star Alliance Vice President, Customer Experience, "The digital connection service is designed to provide our customers with a "one-stop shop" for all their travel needs. easy, intuitive guidance for a smooth transfer experience. We look forward to developing this digital advancement at our major hubs. This is just one of the many technological advances Star Alliance is introducing to meet the needs of our customers. need for contactless services" .
With the pandemic and restrictions on travel around the world, Star Alliance is also offering an online travel assistance service.
The " Travel Information Hub "In this way, you can provide information on every stage of your journey. By providing your itinerary, the passenger obtains a list of the restrictions in force in the countries of departure and arrival. The health measures taken by the airline are also displayed.
