Air France is adapting its sales policy and offering its customers "100% flexible" tickets to help them with their travel plans and make it easier for them to deal with any unforeseen circumstances.unexpected.
Air France had already revised its flight conditions for its passengers in order to offer additional security at a time when travel conditions from one country to another are increasingly unpredictable. The airline has now announced that it is further increasing the flexibility of its tickets. The main new measure is the authorisation change the travel destination.
- If the customer wishes to cancel their trip, their ticket can be changed free of charge and without any justification. This allows them to choose a new date and destination. If they prefer, they can receive a refundable credit note. These measures apply to all travel until 31 March 2021..
- If the flight is cancelled by the airline, the customer has the choice of postponing their trip to the date and destination of their choiceYou can also request a full refund for your ticket. They can also benefit from a credit note, also refundable if not used.
Changing the destination may, however, generate additional costs. In this case, only the price difference must be paid..
