Presented in mid-summer by American Express GBT, the solution for managing unforeseen events during business trips has been enhanced with functions tailored to the French domestic market. While the solution, called Proactive Traveler Care (PTC) is designed primarily to deal with air travel disruptions by recommending alternative flights, and incorporates the means of transport most used by travellers for their journeys. hexagonal travel The train.
Customers using the self-booking tool Neo will now be able to exchange...
Presented in mid-summer by American Express GBT, the solution for managing unforeseen events during business trips has been enhanced with functions tailored to the French domestic market. While the solution, called Proactive Traveler Care (PTC) is designed primarily to deal with air travel disruptions by recommending alternative flights, and incorporates the means of transport most used by travellers for their journeys. hexagonal travel The train.
Customers using the self-booking tool Neo will now be able to exchange and change their SNCF tickets online, even after the ticket has been issued. "Neo is the first online booking tool to offer such flexibility.says Yorick Charveriat, Managing Director France of Amex GBT. This is important at a time when we want to give priority to rail travel for ecological reasons."
In addition, travel managers will have an overview of the impact of disruptions on their travel programmes through a new dashboard bringing together data on identified problems in PTC for the client company. All this is integrated into Amex GBT's cloud-based reporting tool, with information on the number of flights affected, the percentage of travellers responding to messages sent by PTC and the airlines most affected. " Other incident management services are planned for the coming months, including post-disruption registration surveys." says Amex GBT. Other forthcoming developments These include additional instant messaging services to connect with travel advisors and value-added services from third parties.
The Proactive Traveler Care package includes proactive and automated assistance services and multi-channel connection tools - Amex GBT mobile application, SMS and WhatsApp messages. For travellers, the solution also enables them to share changes to their itinerary in real time. A simple way to warn their customers and colleagues in the event of delays.
