The new Manage Booking service announced by Etihad Airways on 3 July gives passengers access to specific options for a tailor-made business trip: seat location, special meals and other personal information updates can now be accessed via the airline's Internet window. Etihad is going even further, by allowing passengers to modify reservations already made, in particular by changing travel dates and class, or to use the Web Check-In service, available from 24 hours before departure to 2 hours before take-off. The new online services introduced by the carrier will also enable passengers to enter their journeys into their Outlook calendar, then view their itineraries and print their e-tickets. According to Etihad Airways management, these innovations will lead to other new features: "Our aim is to offer our passengers a comprehensive service, integrated into our website, which is easy to use and fits in with their lifestyle", says Peter Baumgartner, Commercial Director of Etihad Airways. He adds: "These latest enhancements are a preview of the innovations we will be rolling out over the coming months".
