How does AX Connect work?
Nicolas Buc - AX Connect is aimed at Travel Managers, enabling them to monitor situations, see where their travellers are, and communicate quickly with them to better understand their situation. We provide information on potential situations, both on the context of certain countries and on specific crises such as geopolitical problems. The tool is powerful enough to display information at street level to see, for example, how many travellers are in a particular hotel, or in a geographical area that you can define yourself, and to immediately visualise on a map which travellers are potentially affected by these risks. Everything is based on a colour code that can be configured by the Travel Manager to increase visibility. Our proprietary technology then enables us to provide information to the traveller automatically or manually, and to encourage collaboration between departments for crisis management.
So this French version doesn't include a geolocation system or the Card Swipe functionality recently introduced in the United States?
N. B. - It's a very powerful tool for managing route information, which we're going to continue to develop. We continue to improve our solutions, to constantly optimise them, both by listening to our customers and sometimes by inventing new functions that they don't necessarily envisage. Geolocation can actually help a lot, which is why we introduced it in the United States, as well as the Card Swipe feature, which enables us to locate where travellers have used their American Express card. The more sources of information we have, the better we can locate the traveller.
When do you plan to roll out these new functions in France?
N. B. - We're not yet in a position to say, not least because we're careful about how we use the data, to make sure we've taken into account all the specific features of each market.
