They are everywhere... Airline companieshotels, business travel agencies No part of the business travel industry seems to be immune to the new economic climate. takeover of chatbots. Since 14 JanuaryThese conversational robots are now also on board public transport in the Paris region. The aim of this Chatbot Transilien is to embody a travel companionable to provide " A rapid, precise and personalised response through a conversational exchange" according to those in charge of the project, who cite an interaction " personal and friendly" .
This beta version from Chatbot Transilien can already be used to consult timetables, network and line maps, and access fares and complaints forms. The conversational robot can also provide information about traffic conditions on the entire Île-de-France rail network: metro, RER, Transilien and Tram.
" When does the next Transilien pass through Saint Denis? "For example, you can use your smartphone to enquire about a business trip. To do this, there's no need to download an application: the Chatbot Transilien can be contacted via the service Facebook Messenger. After finding the contact "Transport Bot - SNCFTransilienThe conversation is simple and straightforward. And when the question asked touches on the limits of theartificial intelligencethe Chatbot humbly admits: " I'm still learning this feature "...
There are already plans to develop this service further
This launch does not mark the end of the project, quite the contrary: this beta version is soon to be expanded. " There are already plans to develop this service further "explain those in charge of the project. " Users will be able to save their favourite train or station, and be alerted to both features. "Next departures and "Traffic status. Secondly, users will be able to search for an itinerary directly with the bot, without going through transilien.com, by entering an address or a point of interest in the Île-de-France region, such as the Eiffel Tower. The bot will then be able to geolocate the user and automatically direct them to the nearest station, etc. ".
