CWT extends its messaging and chat service to include Microsoft Teams among its channels for discussion with travellers. Since mid-August, users of the solution - 44 million worldwide according to Microsoft - have been able to use their company's internal messaging tool to chat live with a CWT advisor. The myCWT Microsoft Teams application allows users to connect to the travel agency to modify, book or manage their travel requirements. " Messaging is a key element of our digital offering, with engagement just a click away, said Niklas Andreen, CWT's Chief Traveler Experience Officer. Microsoft Teams makes it even better ".
"Anywhere, anyhow, anytime": CWT's 24/7 connectivity proposition to travellers and their businesses encapsulates a digital customer service strategy that aims to deliver optimal omnichannel customer care. Over the past three years, the agency has expanded its digital communication channels with the development of myCWT web, myCWT app, as well as the integration of Facebook Messenger and Facebook Workplace and now Microsoft Teams into its messaging service. Another third-party messaging tool should be added to the list in the future.
