A few weeks after Mildredwithin the LufthansaNow it's the turn of Vueling to equip its passengers with a virtual assistant, a chatbotto use the most fashionable English terminology. And once again it's a more Latin-sounding female name that has been chosen to accompany the passengers: Eva is the new mobile tool that will accompany travellers on their journeys around Europe.
Six months of work will have been necessary for the Vueling teams to design this first version of the chatbot. Which is already available free of chargeThe company's mobile application is available on Android and iOS.
Like other Chatbots, Eva allows travellers to interact with this new virtual assistant. The tool also includes a Timelinewhich proactively sends travellers various types of information. Reminding passengers to finalise the details of their flight the day before departure, clarifying the airline's baggage policy, indicating the boarding gate or baggage carousel at the right time: these are just some of the tasks assigned to Eva. Its geolocation It also guides passengers through the airport. Passengers also receive useful notifications from EVA to guide them through the airport. These notifications direct them, for example, to the check-in counter and the boarding gate. " Our aim in developing this virtual assistant was to help customers through the various stages of an air journey "explains Samuel Lacarta, Digital Marketing Director at Vueling. " We all have a mobile phone, which is often our preferred means of communication. "he adds.
