Based on the experience of 11,265 passengersthe report Which? takes into account a number of criteria, such as queues, customer service and the quality of facilities, when ranking the UK's airports. The Luton achieves a customer satisfaction rate of 35%the lowest rate in the ranking. In particular, the report reveals that passengers are dissatisfied with customer service and waiting times at passport control. Those surveyed preferred their experience at smaller airports than Luton. Although Luton completed the first stage of its refurbishment in July 2017, it is not expected to be completed until the end of 2011. 2026.
Conversely, for the second year running, the airport Doncaster Sheffield is a top performer. In fact, it has the highest customer satisfaction rate. This is due in particular to the speed of its queues and baggage reclaim. It is closely followed by London Southend airport, which is the best-rated airport in the London region, ahead of the Heathrow and Gatwick hubs.
