BCD Travel takes down a new IA asset

The new recruit from BCD Travel is called SkyLink. His job: intelligent conversational assistant dedicated to business travel. Its mission: to offer a fully autonomous booking experience via chat. Its promise: to boost the productivity of travellers and their assistants, while helping companies to comply with travel policies and control costs.

Already available to the business travel agency's key account customers in North America, SkyLink to be deployed "shortly in Europe and beyond.

SkyLink has the significant advantage of integrating directly into companies' collaborative tools, such as Microsoft Teams or Slack. And it combines different artificial intelligence (AI) technologies to offer business travellers recommendations that are both personalised and in line with their travel policy. And all this while keeping the user in the working environment to which they are accustomed.

" We meet travellers' expectations for simplicity and speed, while guaranteeing productivity gains and savings for our customers. "BCD Travel's Senior Vice President Product Planning & Development, Yannis Karmis. " The integration of SkyLink into our platform strengthens our ability to communicate effectively with travellers. This partnership illustrates our commitment to offering flexible and innovative solutions, perfectly aligned with the objectives of our customers' travel programmes. "continues Yannis Karmis.