Contrary to what you might think, personal circumstances are not the cause of travel cancellations. This is underlined by a CWT study published on 14 November. According to the survey of 400 business travellers, the most common reason for cancelling a business trip is to make a mistake. report of their appointment (42%), or a cancellation of their meeting (13 %). The weather problems and those linked to security represent 11 and 9 % of cases respectively. This need for flexibility on the part of business travellers and their schedules is nothing new. However, the professionals surveyed by TMC clearly do not feel that the tools of business travel are prepared for the unexpected. Business travellers point to a number of areas for improvement, starting with transparency of cancellation policies and expenses (37 %) and their simplicity (20 %). Visit time required to confirm the cancellation is also pointed out (22 %). Finally, according to this CWT study, these moves are generally only a temporary measure: " Interestingly, our survey revealed that 88 % of cancelled trips were rescheduled at a later date "As Amit Wurgaft, Chief Experience Officer, Digital at CWT, points out, ". 38 % of them, are generally rescheduled immediately after the cancellation of the first trip ".
