assistance

Has the escalation of the conflict between Israel and Iran led to a period of intense activity at International SOS? Béatrix Renaut - Yes, with this new wave of hostilities between Iran and Israel, we have been very busy. First of all, our customers came to us for information and answers to the questions that everyone was asking.

Does Ilios International believe that the current situation in France poses a risk to travellers? Thibault Janin - I represent a security company, so I can't get into the political side of things. But yes, France is a source of concern for our European neighbours. The scenario of the arrival of the RN...

Regulation 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations has just been amended. The changes to compensation in the event of problems on the part of the rail carrier have been valid since 7 June. The regulation applies to main lines - domestic or intra-European...

A word slipped in around the coffee machine, another at the end of a meeting or a one-to-one interview - "You didn't seem to be in your right frame of mind", for example - through these little questions, managers could take the pulse of the fragility of one or other person. But what about with...

What can an insurer do in the event of untimely confinement to a hospital or hotel? Séverine Lacroix, Europ Assistance's Marketing Director, answers. How do you deal with Covid-19? Séverine Lacroix - At Europ Assistance, we consider Covid-19 to be a "classic" illness. This means that we will treat cases of contraction of Covid...

How have your customers' requirements changed since the start of the Covid 19 crisis? Cécile Caplin - The Covid crisis has brought with it a host of travel restrictions and the complexity of all movements and travel, both personal and professional. Overall, since March last year, we've entered a period of...

"2021 is still likely to be a complex, transitional year. Vaccines will be a very important step in controlling the pandemic without waiting for it to end naturally, but they will not immediately signal a return to normal. We're only at the very beginning of the story. If the first vaccines prove...

With the arrival of vaccines, is this the beginning of the end of the pandemic? Dr Philippe Guibert - We're only at the very beginning of the story. If the first vaccines prove to be as effective as preliminary studies show, and if countries organise appropriate vaccination campaigns, we won't have to wait long before the...

A world that is less and less safe. This was clear to everyone, especially the 1,300 business decision-makers surveyed by Ipsos for the International SOS "Travel Risk Outlook 2020" study. Of these professionals, 68% (%) predicted an increase in security threats, an increase of 23 points compared to the previous year...

"It couldn't happen to me, I know the destination like the back of my hand". And yet... "The most complicated people to deal with are the old hands at business travel," says Xavier Carn, EMEA Vice President Security at International SOS. They tell you 'you're not going to teach me what to do', and strangely enough, they're the ones...

Based on their experience, do you think that frequent travellers have a distorted perception of the risks? Émile Pérez - It's true that familiarity with the terrain can reduce vigilance. However, I've spent 20 years travelling the world. Perhaps it's due to my temperament, but I've always been careful, including in...

It's what business travellers dread. The unexpected, the grain of sand that jams the mechanism of a business trip. But it is also the travel manager's worst enemy, not only out of simple empathy for a colleague in difficulty, but also and above all because the employer is criminally liable for the employees who travel on his or her behalf.

How is the Total Group covered in terms of assistance? Jean-Pierre Gardair - As we are involved in oil and gas production in many countries, we employ expatriate and local staff in virtually every corner of the world. In the case of expatriates, employees and their families are covered by...