chatbot

Given the current climate, it's hard to 'sell the dream' when it comes to travel... So we welcome the seductive promises unveiled on 2 March by Navan with Navan Edge. "This is the breakthrough that will leave the rest of the travel industry behind us for good," says Ilan Twig, CTO and co-founder of Navan Edge.

Amex GBT's chatbot is honing its conversational skills. On Wednesday, the TMC announced that its virtual agent, launched in 2020, was gaining in power thanks to artificial intelligence. More specifically, it is using a large-scale language model (LLM) to make exchanges more fluid, more natural, more...

The past year has not been an easy one for business travellers. That's according to a study published by TravelPerk, which predicts that 78% of professionals will be on the move by 2024. The annual Travel Disruption Report - the second published by the business travel management platform - also estimates that 43%...

Mira Murati, interim CEO of OpenAI, has just presented the new version of the ChatGPT programme. The new version, called GPT-4o, includes a series of innovations for users. With a real gift for future customers: the GPT-4o model will be accessible free of charge. Current subscribers to previous versions will, however, have access to a new version...

How is Navan doing in the French market? Zahir Abdelouhab - Navan France currently employs around fifty people in Paris. However, we also have customers in the provinces and in Monaco. And we regularly have to travel to meet local needs. What is the profile of your customers, and...

By the summer of 2023, CWT will have joined the WhatsApp 'business travel' group. A community that includes the likes of Air France and Amex GBT. That's almost three and a half years after the launch of CWT's messaging service. The famous channel has been added to an offering that already includes the myCWT app,...

Business travellers who have already become accustomed to using the famous instant messaging application will now be able to add another useful contact to their WhatsApp network. On Tuesday, Air France announced that it was joining the group of market players connected to WhatsApp, such as Latam and Amex GBT. The airline already had a presence on Facebook Messenger. It is now...

Automating responses to the simplest, most common requests in order to free up human time for more complex enquiries: this has been one of the main challenges facing business travel agencies for several years now. Like other players in the market, American Express GBT is now banking on a virtual assistant...

Can you already put a figure on the Covid-19 effect, in terms of use of Workplace by Facebook? Julien Lesaicherre - We don't have any figures for the Covid-19 effect, but what is clear is that we are receiving a lot of requests from customers, and that our teams are working 7 days a week, 24 hours a day. With the...

Air France, like other competing airlines, and in particular Lufthansa, which is a role model, is banking on digital technology to make the customer experience more fluid and reduce friction at the various stages of a journey. The first step is to enhance the airline's mobile application, which is used by 4.5 million passengers, starting with its...

The British travel manager is definitely perplexed. A few days ago, a study published by the Business Travel Show revealed that travel buyers seem to be increasingly wary of NDC, even though the new distribution standard is becoming widespread in the airline sector. The show...

What can bots, and more generally automation tools, actually do for business travellers and travel managers? This was the question raised by GBTA France at the Experts' Forum organised by the association on 22 January at the French Event Booster at Porte de Versailles. It's a huge subject...

They're everywhere... Airlines, hotels, business travel agencies: no area of business travel seems to be spared the power of chatbots. Since 14 January, these conversational robots have also been on board public transport in the Paris region. The aim of this Chatbot Transilien is to embody a...

One year after its changeover from Voyages-sncf.com to OUI.sncf, France's leading e-commerce site is reporting a successful outcome to the name change. Its brand awareness is up 14 points, while transactions have increased by 12.5% in France and Europe compared to 2017. And all this at a time when 2018...

Article 20 of the General Data Protection Regulation (GDPR), which came into force on 25 May this year, is not the best known. However, alongside the classic rights of access, rectification and forgetting, this article gives European citizens the right to portability. In other words, they have the right to recover their personal data from a third party,...

Artificial intelligence is all the rage in the media, but what is it really like in the everyday lives of Europe's citizens? According to a study published on 7 June by SAP Concur, the picture is rather mixed, depending on the country. The North of Europe seems to be very familiar with these new technologies, while the rest of the...

As part of its #AFDigidays events, this time dedicated to artificial intelligence and customer relations, Air France presented its new high-tech assistant, called Louis. This chatbot - or conversational robot - is designed to answer some of the main questions asked by travellers, i.e. those relating to the...

Chatbots are beginning to make their mark on the business travel landscape. Lufthansa, Vueling and more recently Transavia have already introduced their new recruits, named Mildred, Eva and Laura. Now it's Finnair's turn to introduce a chatbot called Finn, developed with Caravelo and accessible via the airline's Facebook page....

Could chatbots be a women's business? In the airline industry, the pioneers - the pioneers, in this case - are in any case christened with female first names: after Mildred, launched by Lufthansa last December, then Eva, its equivalent at Vueling, Transavia is launching its own chatbot, this time answering to the first name Laura....

Good news for business travel agents: Michael Page, in a study devoted to remuneration in France in 2017, notes an increase in the average salary in the sector. This information is worth highlighting, as it contrasts with the stagnation of salaries in the rest of the tourism industry. Even though, let's face it...