The British travel manager is decidedly confused. A few days ago, a study published by Business Travel Show revealed that travel buyers seemed to be increasingly wary of the NDCThe new distribution standard is set to become the norm in the airline industry. The London show - which opens on 20 February - has published a new survey, this time dedicated to new technologies. The findings are the same: travel managers are sceptical... In fact, while chatbotsthe blockchain, l'artificial intelligence (IA) and other augmented reality are taking centre stage, the concrete impact on the business travel ecosystem is not provoking unbridled impatience, to say the least...
According to the Business Travel ShowThe majority of travel managers expect little or no impact from these technologies in the future.horizon 2022. Only one in five professionals expects a significant improvement at the time of the booking business travelIn terms of time and cost. Among the main technological trends of the moment, Artificial Intelligence is the one that is arousing the most interest, although the figures are not yet overwhelming: 18% of those surveyed believe that AI could revolutionise business travel, and a quarter of travel managers expect a significant improvement in the traveller experience.
" When designed and used correctly, the chatbots can transform customer service, increase efficiency and even help companies make money" reminds Paul Shepherdfounder of We Build Bots. Airlines and online travel sites could offer a competitive advantage if they offered a fully integrated chatbot using theartificial intelligence and the machine learning combined with a customer support service to provide an intuitive 24/7/365 service. " For Paul Shepherd, technologies linked to voice command open up new prospects ". infinite " : " automatic natural language processing (NLP) will continue to improve, which means that chatbots will become easier to use and more intuitive. (...) The possibilities for using voice are endless. Imagine asking your connected speaker to check you in for your next flight, then receiving your boarding pass directly in your mailbox. (...) The use of voice by Chatbots is constantly improving and evolving and, in the future, we will certainly see huge developments in this area." warns Paul Shepherd, who will be taking part in a round-table discussion in London on the introduction of bots in travel programmes, on 20 February at 10am.
