A business trip with your hands in your pockets, or almost... That's what the new partnership between Swiss and AirPortra digital platform providing intelligent baggage management solutions. The Lufthansa Group airline is thus offering a new "AirPortr optionwhich passengers can use to request collection of their luggage from homeThis can be booked up to 23 days before their flight. After checking their identity documents and boarding card, customers will be given a digital luggage tag to trace their baggage, which is sealed under Swissport's responsibility. Travellers will not see their baggage again until they arrive at their destination, on the airport conveyor belt. And they will be kept informed throughout their journey (by e-mail and text message) of the location of their precious baggage, at every stage of the journey.
a new travel experience that starts at home
" Our customers tell us that luggage and its transport are one of the most difficult aspects of travelling. "says Tamur Goudarzi Pour, Chief Commercial Officer at Swiss. " We've listened to them and, thanks to our partnership with Airportr, we're offering them a new travel experience that starts at home. Together, we are demonstrating that travel is easy, fast and seamless, no matter how our customers travel. This service is far superior to traditional luggage delivery services. What's more, it contributes to a positive impact on sustainable travel. ".
Practical and environmental benefits
As well as making the passenger journey more fluid - passengers no longer have to go through the check-in and baggage drop-off areas - this is a major advantage. AirPortr option would also make travel greener. Swiss points out that " travelling from home to the airport without luggage can be made easier by public transport, as shown by a recent study of Airportr users. 66% of customers opted for public transport because they no longer needed to carry their luggage. ".
improve the customer experience, make travel more connected and greener, and optimise operational activities on the ground
The new service is only available fromGeneva airportLuggage collection is available to all residents of the Lake Geneva region. Fares vary from 37 euros for a traveller living in Geneva à 56 euros if they live in Lausanne. But the partnership with AirPortr is set to expand: first to the whole of Switzerland, but also to other parts of Europe.other Lufthansa Group airlines. " The Lufthansa Group, with Swiss, is leading the way in becoming the world's most digitally advanced airline group, using digitisation to enhance the customer experience, make travel more connected, greener and optimise operational activities on the ground. "says Randel Darby, CEO and founder of AirPortr. Switzerland has a world-class public transport system. It is also a perfect environment for our collaboration with Swiss and is the first deployment of the partnership with Swissport announced in September. "he adds.
