Thebookingroom is entering the French market. What makes your offer unique in the large-scale discount market?
Firstly, a global, worldwide service available 24 hours a day, 7 days a week. This ensures continuity of service everywhere and, of course, avoids unnecessary costs in the event of changes. This is very reassuring, especially when the traveller is already abroad.
In addition, a telephone number for contacting the driver is always provided when the order is confirmed. A welcome SMS is also sent to the passenger one hour before the pick-up, with the name and contact details of the driver and the meeting point. This is a security feature that did not exist on the French market.
What criteria are used to recruit your team of drivers?
The chauffeur's job is first and foremost a service job: punctuality, a sense of welcome, good presentation, total discretion, a good command of English and good topographical knowledge, of course.
In this respect, all our drivers are beyond reproach and our network of affiliates is certainly one of the most reliable.
In addition, any feedback on a positive or negative service is entered directly into our system.
We monitor our drivers very closely and only employ the best.
What does tbr Events offer event organisers?
Firstly, upstream preparation - which is essential - by a logistics manager assigned to the event and available 24 hours a day, 7 days a week.
As the event approaches, we generally receive large volumes of information in the form of Excel spreadsheets from project managers.
Our system is capable of importing these elements and reporting any anomalies in dates, flight or train times and itineraries. In the context of an event, where information often arrives en masse at the last minute, this takes a lot of stress off the organiser. Last but not least, we make sure we have a thorough knowledge of local laws and regulations, and more often than not we are on the spot ourselves to ensure that our assignments are carried out properly.
