In early summer, the ADP and Air France KLM groups launched the Connect France. This was to enable the Franco-Dutch carrier to play a real home game, by offering its passengers an enhanced experience in Paris. Nearly two months later, one of Connect France's targeted areas of work has become clearer with the arrival of a "short connection passwhich has now been deployed for three weeks in the Paris region hub.
" One month after the signing of Connect France, this system fully illustrates our joint desire, with Air France-KLM, to make passenger journeys more fluid and to make Paris-Charles de Gaulle an ever more efficient and attractive hub. "says Regis Lacote, Director of Paris-Charles de Gaulle. " The Short Connection Pass, which is simple for passengers and effective in operational terms, is a concrete step forward in improving the experience of our passengers. ".
As its name suggests, this Short Connection Pass is a system that prioritises passengers in transit through Paris according to the time they have to make their connection. In practical terms, a pass will be issued to eligible passengers, giving them access to a dedicated route, identified by new multilingual signage.
To take advantage of this "short connection pass", passengers have nothing to do. All they have to do is present the pass which is sent to them by email and SMS (and soon by notification in the Air France mobile application and via a message Whatsapp), sent no later than the arrival of the feeder flight at Paris-Charles de Gaulle. It must also, of course, meet the criteria set by the airline and the airport. The latter have obviously set up a calculation system that automatically determines whether a given passenger journey requires an accelerated journey. This is based on the estimated journey time through the airport, the duration of security checks and border police formalities, as well as the updated departure time of the next flight.
To illustrate the profile of an eligible traveller, Air France KLM gives the example of a 45-minute connection between Toulouse and New York, arriving at terminal 2F and departing from terminal 2E Hall K. If the connection time falls below this threshold, the "short connection pass" priority treatment will be automatically triggered. This system, the first concrete embodiment of Connect France, is based on the exchange of information in real time between Air France, the ADP Group and its service provider. In the same vein, the In the run-up to the Olympic Games, the ADP Group worked closely with the border police to optimise queuing.and quantify their evolution. Once again, cooperation will be crucial for this system, in cases where time is of the essence...
" Accompanying our customers and facilitating their journey is a priority "says Alain-Hervé Bernard, Executive Vice President Operations and Cargo at Air France. " The Air France hub at Paris-Charles de Gaulle is already the most powerful in Europe in terms of the number of connecting opportunities it offers. Thanks to this joint initiative with ADP Group, we are giving ourselves the means to enhance its attractiveness and reaffirm our desire to make Paris-Charles de Gaulle one of the world's leading hubs. ".
Air France alone carries up to 140,000 customers, nearly half of whom are transfer customers via its Paris-Charles de Gaulle hub.
