With security now the focus of attention for all those involved in business travel, International SOS and Control Risks are launching an enhanced version of their TravelTracker solution. Version 7 of this tool, dedicated to locating and controlling travel risks, has been enhanced with new features focusing on communication with travellers. The solution emphasises multi-modal communication, enabling travellers to be contacted by email, text message or voice message automatically generated from the text message. For their part, professionals on the move can simply confirm receipt of a message, or respond to a request for assistance.
" Taking stock of your teams, giving them instructions, determining whether they need assistance - these are the crucial actions to take during a crisis. "says Charline Gelin, Security Manager at International SOS and Control Risks. " Emergency communication must be multi-modal to ensure that employees potentially affected by a crisis receive the information they need to reduce their exposure to the associated risks. These new communication features available in TravelTracker 7 have been developed to ensure that teams potentially impacted by a crisis are informed of the situation, are quickly and clearly advised on what action to take, and have the means to contact their organisation if they need help. "she adds.
Communication with business travellers - there are now more than 2.8 million of them covered by TravelTracker 7 internationally - is not the only aspect of this new version. Their user experience has also benefited from significant improvements, with a simplified interface, particularly on the mobile version. This 'v7' also makes it possible to reference the company's properties and preferred hotels, which can then be compared with travellers' locations.
" TravelTracker is a fundamental component of our crisis management process: during the terrorist attack at Atatürk airport last June, we were able to quickly locate and communicate with our employees who were on site or in transit in Istanbul, and thus assist and protect them. "says Victoire Patin O'Coohoon, Safety Manager at Technip.
