Already an essential part of any business traveller's toolkit, the smartphone is acquiring a new status in these times of health crisis. Like catering services hotels are turning to mobile tools to protect their customers by limiting the number of interactions required. On Tuesday, the trendy citizenM brand unveiled a new mobile application, based on the "contactless. Travellers then have access to a completely digital experience, with their phone able to meet almost all their needs. Contactless check-in and check-out, ordering food and beverages, paying for in-room purchases, adjusting the ambience of the room (lights, blinds and temperature) and controlling the entertainment, or even requesting extra pillows or alarm clocks: it's all possible now! centralised in the mobile applicationtransforming the smartphone into a multifunction remote control.
a particularly demanding health context
The management of citizenM, which refers to R&D work byone year to develop these functions, intends to integrate this new contactless experience into all its establishments - i.e. 19 hotels in London, New York, Amsterdam and Paris -This has made contactless the new digital and health standard for its network. " This international launch is taking place against a particularly demanding health backdropsays citizenM's management, adding: " New health standards and the need for social distancing are shaking up the tourism industry, forcing hoteliers to reinvent themselves and devise new protocols"..
