In this way, several types of customer are catered for on one 'platform': small and medium-sized businesses, major national accounts and major international accounts.
Implant" refers to dedicated teams working on the premises of the client company, generally a large national group or a subsidiary of a multinational.
The "explant" consists of a team at the exclusive service of a single customer, a major account. With the development of electronic ticketing in air and rail transport, implants are tending to disappear in favour of explants or business trays.
