Building confidence. While the recovery of business in hotels and restaurants depends primarily on the decontamination measures put in place by governments, it will also depend on customer confidence their health and safety. "Today, more than ever, our employees, customers and partners need to be reassured that we are able to welcome them in the best possible conditions."said Franck Gervais, CEO of Accor Europe.
B&B Hotels is working with Socotec to prepare a certification framework, the Accor hotel group and Bureau Veritas, world leader in certification and inspection, have announced that they are working on a label aimed at certifying the level of safety and hygiene measures in hotels and restaurants. This work, carried out with doctors and epidemiologists, is being developed in consultation with Accor owners and the main groups representing the industry, such as the UMIH, the GNC and the GNI. The aim is to define health standards applicable to all Accor hotels as well as to other chains and independent hotels.
"This label will contribute to effective recovery and safety in the hotel and catering sector. This approach, which will benefit the entire sector, could lead to certification by Bureau Veritas. "said Jacques Pommeraud, Managing Director of Bureau Veritas Africa, France. More broadly, the work in progress will be shared from next week within the Alliance France Tourisme and with the Ministries of Tourism, Health and Labour. The results of this work will take the form of an operational guide and will be offered to players in the sector to enable them to apply the recommendations of the authoritative health authorities in accommodation, general services and catering areas.
Eventually, European customers will be able to use a dedicated website to check which establishments have been awarded the Bureau Veritas label before making a reservation. This desire to provide travellers with a guarantee of quality is also a key factor in the success of this initiative. implemented in Singapore. At the end of March, the City-State also announced the launch of the "SG Clean" label, dedicated to the tourism and lifestyle sectors. An initiative of Enterprise Singapore (ESG) and the Singapore Tourism Board (STB), this quality label is designed to send a strong signal to tourists and residents alike, " indicating that our tourism businesses take all health and hygiene measures very seriously and are committed to complying with these requirements"said Keith Tan, Managing Director of the Singapore Tourism Board.
570 hotels and tourist attractions will be audited over the coming months, with a target of 37,000 establishments to be certified. Among the establishments that have already been awarded SG Clean certification are numerous hotels lining the Orchard Road shopping avenue, such as the Grand Hyatt Singapore, the Plaza Singapura and the ON Orchard. Two other hotels located outside the Orchard Road district, the Village Hotel Sentosa and Shangri-La's Rasa Sentosa, are also certified.
