Gianni Van Dalen, Director of the Hotel Baltschug Kempinski
What is the state of the high-end hotel industry in Moscow?
Gianni Van Dalen: There are roughly 1,200 to 1,300 rooms spread across fewer than half a dozen...
American Airlines at the origin of frequent flyer programmes
American Airlines originally created loyalty programmes in 1981. Currently, around twenty airlines and just as many hotel chains participate...
Flying Blue: The joint Air France and KLM programme
Flying Blue, the joint Air France and KLM loyalty programme, is now established as the second largest loyalty programme in Europe, after Miles...
Frédéric Babu, Head of Flying Blue Air France-KLM
What do you think about the general evolution of loyalty programmes?
Frédéric Babu: We are talking more about evolution than revolution today, because it is true that...
service - Class struggle
Business and first class are once again on the up. A fact underlined last year by Willie Walsh, CEO of British Airways, at the presentation of the airline's new business class: "Our high-contribution cabins are our most profitable market segments and we are reconfiguring our aircraft to increase business class capacity across our fleet by 8 %."
High-speed rail heads east
It was with fireworks let off along the 300 kilometres of track before the launch of the first train that SNCF...
Aparthotels: not quite home, but almost...
Executives on long assignments, researchers, seconded employees, business people travelling for periods ranging from around ten days to several months: the...
My Suite Village
The latest concept from the United States, My Suite Village brings together around a hundred fully equipped villas. The first one opened in 2006 in the suburbs...
Plane train: towards total dematerialisation
In the jargon of professionals where English and its shortcuts prevail, we now speak of e-ticket, or even ET. Tomorrow, the term ticketless will undoubtedly be even more widespread.
Residhome Courbevoie
Close to the Cnit and the Grande Arche de La Défense, the Residhome Courbevoie complex occupies a strategic location for business travellers....
Air France self-service kiosks
The self-service kiosks installed by Air France at airports allow for faster check-in. The latest generation of these devices incorporates...
Catherine Lefebvre-Feat, Operations Director EMEA at Regus
What are your habits when travelling on business?
Catherine Lefebvre-Feat: Roughly speaking, I make around forty trips a year; which...
Accelio terminal - SNCF
The SNCF plans to equip 12,000 ticket inspectors with the Accelio terminal, a PDA linked to the central systems that can check all tickets.
Eric Didier , Director France Qatar Airways
How is your business doing in France?
Eric Didier – Last year, we doubled our capacity between Paris and Doha from 51 %...
Fabrice Ebner, Director, France, Etihad Airways
How is your business doing in France?
Fabrice Ebner - We are satisfied with this first year of operations. We started in May with...
Hervé de Place Director, Nice-Côte d'Azur Airport
Nice airport has been flirting with 10 million passengers for several years and almost reached this target last year. Why growth...
Air travel: increasing safety
Major progress has been made in terms of safety in the aviation sector. Roughly speaking, traffic has grown twice as fast...
Internet Boom for online hotel sales
Picking up the phone to book a room or, worse, walking through a hotel door and asking if there is any availability: so cliché! Today,...
Training centre and flight simulator
Air France has a pilot training centre at Paray/Orly. The airline also organises "Learn to fly" courses for stressed travellers...
Kempiski Bristol Hotel
Most hotels offer an online booking tool and promotions on their website. They adapt their offer to different countries...
