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Disability: personalised customer service at G7, label renewed for Transilien trains

One of the great successes of the Paris Olympic Games was the recognition of disability issues. No doubt the legacy of the Olympic Games had something to do with the entry into force on 1 December of a reform decreeing that wheelchairs would be fully covered by the French social security system, with no additional costs. And if transport...

Inclusive business travel: Emirates at the forefront

"CSR is not just about ecology and sustainable development. There are different types of passenger, with different needs, and we need to respond to them. It's a subject that I think we need to develop in 2025, and one that will play an increasingly important role on the managerial agenda". The analysis of...

Disability: progress at Hilton and United Airlines

Checking in and finding your way around the hotel, adjusting the room temperature or using the coffee machine, going from one meeting room to another: what seems simple to the average traveller is a challenge to those whose sight is one of the main handicaps. Hence the...

A. Masson (Tourisme et Handicaps): "Changes, but also...

Is the welcome given to visitors with disabilities at the Olympic and Paralympic Games up to your expectations? Annette Masson - Fortunately, some things have changed. But a lot of things are behind schedule, particularly for economic reasons. We should have given the...

The legacy of the Olympics for disabled travellers...

Updated on 27 August at 2pm Of course, not everything will be perfect for welcoming disabled athletes and spectators at the next Paralympic Games. Accessibility to the Paris metro remains the French capital's biggest problem for travellers with reduced mobility. Apart from line 14 and the stations...

A one-stop shop for booking assistance at stations

Not 2-in-1, but 17-in-1. The SNCF has redesigned station assistance and support for disabled passengers until they reach their seat on the train around the Assist'engare one-stop shop. This simplification has been encouraged by the Mobility Orientation Act (LOM). Previously, for journeys involving a number of stages, such as first taking a TER to catch a...

Business travel and disability: IBM turns to Amex GBT

From 28 August to 8 September, some 4,400 international athletes will converge on France for the Paris 2024 Paralympic Games. In the run-up to this major event, American Express Global Business Travel (Amex GBT) is making its contribution to inclusive mobility. On 4 December, Amex GBT unveiled a "new accessibility solution...

Inclusive mobility: new booking tools for the AFM Telethon

This 3 December marks the International Day of Disabled Persons. Vairon Voyages and the Treep have just developed a brand new tool for this group of people, who are often overlooked by the mobility industry. The AFM-Téléthon travel agency has turned to the French SBT in 2019, with the ambition of exploiting the technological resources of...

Espace Start-Up: the start-ups that are shaking up business travel

Algorithmic well-being Time zone differences, assembly line meetings, junk food, stress: reconciling business travel with personal balance can be a complex business. Innovation players are working hard on this issue, relying in particular on travellers' best friend, their smartphone. At the 2019 edition of UnivAirPlus, dedicated to the well-being of mobile professionals, the start-up...

Reduced mobility: disability lags behind business travel

Those involved in business travel, and in particular the major business travel agencies, are not usually very forthcoming about how they cater for people with reduced mobility. And yet. 10 % of the French population are said to be disabled, including many professionals. In France, companies with more than 20 employees...

Start-ups think of PRM travellers

Eelway Founded in 2016, Eelway is a service platform specialising in the transfer, storage and delivery of luggage in France and around the world. "People who are injured, disabled or have reduced mobility represent a significant part of our business," says Fabien Cœur-Uni, one of Eelway's founders. Luggage is picked up at stations...

Accor reinvents the disabled room

Spacious, colourful, stylish and packed with technical solutions and technological innovations, this Smart Room was designed in partnership with designer Didier Versavel, and after consultation with Group employees with disabilities. Particular attention was paid to the bathroom, where everything is adjustable, from the shower head to the...