" The best mobile application on the market "for the world's largest airline "This is United's ambitious promise, with a new version packed with original features. The American airline has relied on AI to transform the passenger journey through the airport.
Among the new features unveiled in December, Virtual Gate provides passengers with real-time updates on groups currently boarding, and a progress bar showing the number of passengers who have boarded.
Another new feature is the "closest and best" function, which recommends nearby United Club lounges to travellers, based on the proximity of boarding gates and available space - an option currently reserved for Chicago O'Hare airport, but which is set to gain ground in 2026.
The app United now also includes personalised advice for passengers travelling with wheelchairs, as well as information on travel documents required, biometric boarding options, destination weather and local carpooling options.
Finally, United has also focused on baggage tracking, now displayed like the parcel delivery tools for real-time tracking.
" The more information our customers have, the more confident they feel about their trip - and this is particularly important over the festive period. "says David Kinzelman, United's Customer Director. " The United app provides travellers with personalised real-time updates throughout their journey, helping our customers feel like they have a personal assistant guiding them every step of the way. ".
