Informing, to reassure, and so get the business travel machine moving again: that's the aim ofAmerican Express GBT through the integration of new functionalities unveiled on 29 June. TMC has enhanced its booking and reporting tools by integrating more information to better guide business travellers on their journey.
They will also contribute to the quality of the information provided. American Express GBT will be relying on ex-post surveys to provide feedback from business travellers, on a voluntary and anonymous basis. If any shortcomings are identified - particularly in relation to health protocols and safety in general - travel managers can review their travel policy and their suppliers. At the same time, the launch of the new Live Travel Dashboard follows the same logic, with a more visual approach for each destination, whether at city, country or regional level. " Travel managers will be able to see which destinations are open to business travel, and update their travel policies and pre-trip approval processes accordingly. This also helps to restore travellers' confidence when they get back on the road. "says American Express GBT. The new dashboard will be launched in the US market first, before a global roll-out, the date of which has not yet been specified.
L'anticipation and the responsiveness in the face of a changing health and regulatory environment, have also led to the development of Neo. The Covid guidelines are now displayed automatically according to each booking, and above all the itinerary envisaged. On this point, American Express GBT will be able to draw on its up-to-date database, "Travel Vitalsnow integrated directly into the Neo environment. The information will accompany passengers throughout their journey, particularly for the new stages that have appeared in recent months. Proactive notifications will be sent out, such as a 48-hour reminder for COVID tests or items required before the return journey.
All of these measures are designed to respond to an implacable fact: " Business travel less predictable than before the pandemic "Mark McSpadden, VP of Product Strategy at American Express GBT. " To best tailor their programmes, travel managers are looking for new ways to obtain real data on travellers' experiences and provide them with up-to-date information on COVID at every stage of their trip. We are developing our omnichannel and personalised solutions to meet these needs ".
