One app instead of two, one website: the SNCF is simplifying its digital relations with its customers. It's a change that passengers have been waiting for, and that the company has been talking about for several months. It will take the form of the launch of SNCF Connect in January. This new digital service, designed by the SNCF subsidiary e.Voyageurs and developed using cloud and open source technologies, will firstly merge the functions already offered by the Oui.sncf app and the SNCF Assistant.
As a result, there will soon be no need to book tickets on one side of the station and go to the other to check train timetables in real time: all services - route search, ticket purchase, season tickets, passenger information, exchanges and cancellations - will be grouped together. in a single interface.
Through SNCF Connect, as well as organising journeys, passengers will also find all your travel tickets for journeys made on TGV INOUI and Intercités, but also on OUIGO, as well as with airlines serving neighbouring countries, such as Thalys, Eurostar and TGV Lyria. The company also specifies that " OUI.sncf customers will be able to find their current bookings on SNCF Connect using their Mon Identifiant SNCF customer account." . For passengers, the app should be more personalised, with tailored information and real-time traffic alerts". sent if the user so wishes" .
Daily journeys, those made on TER, Transilien and other public transport services in the Ile-de-France region, as well as long-distance bus journeys, are also naturally part of this migration to a single app. Supporting the SNCF's promise to connect its customers " to the essentials, for smooth, clean, stress-free journeys throughout the country" the app will offer transport itineraries in 100% major cities French.
Like SNCF Assistant Today, SNCF Connect will integrate clean and shared mobility offers such as carpooling, bicycles and scooters, taxis and VTCs. All with an indication of the CO2 emissions for each journey to encourage responsible travel choices. " Eventually, soft mobility will be offered on 100% requests." says the SNCF. This sustainable ambition is also reflected in the app's design, with choosing a dark modeThe midnight blue background is combined with pop colours for the main information.
"With SNCF Connect, we want to make travel easier and simpler thanks to digital technology, and create new digital standards".said Anne Pruvot, Managing Director of e.Voyageurs SNCF. For his part, Christophe Fanichet, CEO of SNCF Voyageurs, explained the strategic aspect of this digital evolution: "In a rail transport market that opens up to competitionwe have an ambition for growth in passenger numbers by making SNCF Voyageurs the benchmark railway company. To do this, we need to make things even simpler for passengers, making life easier for them from start to finish."
