Duty of care: the "insurance paradox" revealed by an AFTM survey

A study published by the Association Française des Travel Managers (AFTM) aims - as its title emphasises - to draw up a "snapshot of the French travel industry". Checklist for understanding and auditing your company's level of cover ". To do this, the AFTM collected around a hundred responses at the end of 2015, mostly from Travel Managers (34%), d'buyers (10%) or, in 18% of cases, respondents who combine the two functions. When asked about the degree of risk involved in travelling within their company, respondents gave relatively disparate answers. The extreme risk would therefore be limited to 2% of cases, whereas the high-risk travel nevertheless received 24% of responses.

High-risk" journeys reach 24% according to the AFTM study
Breakdown of journeys by risk destination

When it comes to appointing the contact person responsible for insurance matters within the company, the field of possibilities is particularly wide. The human resources department is the most frequently cited, closely followed by the purchasing department, travel management, general services, the legal department and - logically enough - the insurance department, if one exists.

The human resources department is most often cited as being responsible for managing the insurance dossier.
The diversity of the players involved in the "insurance" issue, according to the AFTM

But perhaps one of the most striking lessons to be learned from this document published by the AFTM is what the association describes as " The insurance paradox ". In fact, in 41% of cases, the insurance policy is not included in the EVP (Company Travel Policy) or in the expense reimbursement policy according to this study. In addition, in the majority of cases (56.4%), companies do not subscribe to no supplementary insurance depending on the destination (safety, security, health risks). Last but not least, " 44.1% of respondents think that their managers are not aware of or not sensitive to legal obligations ".

The AFTM goes beyond a simple observation and draws up an initial insurance checklist
The AFTM goes beyond a simple observation and draws up an initial insurance checklist

However, as Michel Dieleman, Chairman of the AFTM, reminds us in the preamble to this report: " Should a Travel Manager be concerned about insurance...? The answer is yes! ". " Our satisfaction surveys sent out to participants after each of our events regularly put "insurance" at the top of the list. top 3 concerns members of the association "explains Michel Dieleman. He adds: " It's no longer unusual to say that questions about "insurance for business travel" should fall within the Travel Manager's "scope". This is even truer in the context of a natural evolution from travel management to mobility management ".