Visit Spring 2019the SNCF intends to transform its application into personal mobility assistant which will be responsible forinform travellers, but also to bookof pay and validate the journey or its various stages. To achieve this, the rail group is creating SNCF e-travellers by bringing together its three technological nuggets: the OUI.sncf site (formerly Voyages-sncf.com), its SNCF application and VSCT, its digital research laboratory. " With SNCF e-voyageurs, we want to offer the mobility solution that our customers expect as they look for ever more personalised journeys." explains Alexandre Viros, CEO of OUI.sncf.
The new SNCF app should incorporate the latest in-house technological advances, with OUI.sncf first developing its conversational channels via its bots (on Facebook Messenger or on its website with OUIbot) used by 10,000 people a day, or via the iOS and Android apps, which are used by 80,000 people a month. The OUI.sncf application has been loaded 17 million times since its launch, with some 3 million monthly visitors.
The SNCF application, for its part, has been downloaded 12 million times, but receives 40 million visits every month (including revisits), being used particularly for home-to-office journeys. From the end of OctoberThese everyday journeys will benefit from additional functionalities, with the application now able to provide real-time information on multimodal journeys in the Ile-de-France region, as well as in Amiens, Bayonne, Blois, Bordeaux, Clermont-Ferrand, Dreux, Lille, Montargis, Orléans and Quimper.
As well as SNCF services (TGV INOUI, OUIGO, Intercités, Transilien and TER trains, TER coaches), the system will be able to add other means of transport such as taxis, the metro, trams, buses, coaches, RER trains and even self-service bicycles. In these 11 towns solutions canvassing. Using artificial intelligence, the app will be able to devise an alternative route in the event of disruption, or even suggest future journeys in advance, based on the traveller's preferences and travel predictions. The SNCF says that 650,000 people are already testing this feature to ensure that " the application learns and anticipates their movements" .
