Le Lufthansa Group has decided to work in close partnership with Google Cloud to optimise its operational performance. Passengers are regularly confronted with unforeseen events: flight delays, the need to rebook following missed connections or extreme weather conditions. These are all factors that disrupt the smooth running of a timetable, and of course the airline's customers.
Google Cloud will provide the airlines of the Lufthansa Group (Lufthansa Passage, Austrian AirlinesBrussels Airlines, Eurowings and Swiss) its technology to combine all the systems and data flows - previously collected in disparate ways - into a single platform.
" By combining Google Cloud technology with the operational expertise of the Lufthansa Group, we are taking the digitisation of our operations even further." says Detlef Kayser, member of the Lufthansa Group Board of Directors. " This will enable us to identify any flight irregularities even earlier and implement countermeasures at an early stage." .
The new Google Cloud / Lufthansa Group operating platform will simultaneously take into account a number of factors linked to a more efficient use of resources. stable operation - aircraft rotation, maintenance, crew assignment, etc. - and will provide recommendations for improving passenger punctuality, adherence to schedules and flight plans in the event of disruptions, from capricious weather to known delays due to airspace congestion.
The scenario for returning to regular operations will significantly reduce flight irregularities for passengers. For example, theartificial intelligence from Google Cloud will speed up the re-routing of passengers affected by an event by integrating all the data from the Lufthansa Group's main hubs into a single system. Brussels, FrankfurtMunich, Vienna and Zurich.
Google Cloud is already working with more than 150 companies around a AI Huban Artificial Intelligence platform. The hub enables companies to improve their productivity by avoiding duplication of work assignments and applications. It also enables algorithms and pipelines to be modified according to business needs.
revolutionising the future of flight operations
" Thanks to this collaboration, we have a major opportunity to revolutionise the future of flight operations." said Thomas Kurian, CEO of Google Cloud. " We bring together the best of the Lufthansa Group and Google Cloud to solve the major challenges facing the Group's airlines and have a positive impact on the travel experience of its customers. 145 million passengers" .
A joint team of operational experts, developers and engineers from the Lufthansa Group and software engineers from Google Cloud will be working on the new application. The new application will then be tested at full scale on theZurich airport in cooperation with Swiss.
The choice of Zurich was not made by chance. The Swiss financial metropolis is already home to one of Europe's leading Google Cloud platforms. Google Cloud is also used by Swiss Aviation Software, a subsidiary of the Swiss national airline. This enables the company to provide aircraft maintenance and management services to all its customers in the German-speaking world.
