This may well be a cost-saving lever that a number of companies would do well to consider. unused tickets by business travellers - in the event of a change linked to the company or the traveller himself - and their possible reimbursement. " When airline tickets are not used, travellers - and even companies - all too often forget about them and fail to claim the refund to which they are entitled. "underlines Stewart HarveyPresident EMEA at BCD Travel. However, according to the business travel agency, " up to 50 % of unused flight tickets can be (partially) refunded "Even for the lowest fares. This is why BCD Travel is launching a new tool, a "ticket tracker", to automate these refunds.
a safety net
In practical terms, the business travel agency identifies tickets potentially affected by a refund request, then automatically refunds them to its customers, without even having been alerted in advance by the traveller. " Our ticket-tracking service acts as a safety net, even for companies with a large number of tickets. low price policy "says Stewart Harvey. He continues: " We can book low fares and guarantee a (partial) refund in the event of cancellation or rebooking. Airlines can make a lot of money by keeping these sums when they haven't provided the transport service, so they don't offer refunds spontaneously. This is where BCD Travel comes in: we guarantee our customers all the refunds to which they are entitled and provide them with a clear overview of the corresponding amount. ".
