Making it easier to book, validate and modify a business trip: these are the three areas for improvement that our teams have been working on. Egencia when it came to improving the business travel agency's mobile application. Starting with some basic functions - particularly for a travel companion - such as the push notifications. These will include major information such as flight delays, schedule changes and check-in reminders. " Since we've started travelling again, and have had to deal with frequent schedule changes...
Making it easier to book, validate and modify a business trip: these are the three areas for improvement that our teams have been working on. Egencia when it came to improving the business travel agency's mobile application. Starting with some basic functions - particularly for a travel companion - such as the push notifications. These will include major information such as flight delays, schedule changes and check-in reminders. " Since we took over the travel business and are faced with frequent schedule changes and disruptions, our travellers want to have more control over their business trips. "says Egencia customer Laura Ashall of BP. " The new features of the Egencia application have proven to be very user-friendly and a significant improvement over historical tools. The in-app notifications were key as our travellers received more information via the app than they did at the airport. "she explains.
Another major development, particularly for business travellers whose schedules are rarely set in stone, is the changing a reservation. Egencia has responded to user demand in this area. Users can now change their flight or hotel reservation themselves, via the application. This is a logical development compared to other tools available in the travel industry, but Egencia's managers are adamant that their application offers added value thanks to a wider choice. John Sturino, VP Technology at Egencia, notes: " In today's travel landscape, where plans can often change, we're empowering business travellers by further customising the Egencia application. Unlike airline- or hotel-specific applications, we can help business travellers find the best options available from many suppliers, not just one. The Egencia application gives business travellers updates when they need them most, and they can change their hotel or flight reservations without ever leaving the application. ".
