compliance

Seven months after its first attempt at publishing a business expenditure index - which was inevitably gloomy for the business travel industry - Jenji is at it again. Its new report, focusing on the second half of 2021, has delivered its findings. And it confirms the upturn in travel that began last year, at least in comparison...

Taking care of business travellers and their safety: the leitmotif of travel management has never seemed so crucial. A study published by BCD Travel confirms this, if confirmation were needed. Among the priorities cited by the travel managers questioned last April, the duty of care ranks first. For 99%...

A few days ago, Amadeus published a study highlighting the expectations of the business travel community with regard to the health pass for the resumption of business travel. However, these digital certificates are not the only measures attracting the attention of business travellers, according to the new...

What impact has the health crisis had on Rydoo? Sébastien Marchon - Inevitably, the crisis is affecting many sectors, and even more so the business travel sector. So we're being affected, but we're perhaps luckier than other players in that we don't just deal with business travel, but also with...

Admittedly, this is not the time for all-out bookings in the business travel sector... But it is also important to prepare for the future, and CWT has therefore been working to improve the booking experience for its travellers. The business travel agency has been working on this issue, adopting a multi-pronged approach. Clearly, professionals...

By posing as revolutionaries in the travel industry, new entrants such as Airbnb and Uber have created expectations that are sometimes difficult to meet. Is "disruptive" a concept that can be applied ad infinitum? Not for sure. As proof, these inventive players are still groping their way in the field of customer loyalty. For example, Uber...

The management of urban transport can sometimes be chaotic - even during strike weeks - and the problems are of course proportional to the number of passengers... In other words, when it comes to transporting dozens or hundreds of participants to a corporate event, it's best to turn to a specialist, and if possible...

Were you surprised by the results of the EVP barometer? Yorick Charveriat - What surprised me was the strong growth seen in 2018, which should be even more marked in 2019. As far as trends in travel management are concerned, I don't think there's much talk of travellers buying into the policy...

The 2019 edition of the European Business Travel Barometer was unveiled on 20 March in Paris at Terminal 7, Porte de Versailles. The annual study published by American Express GBT shows that 2018 was more dynamic than expected. In fact, the percentage increase in spending (+3.81TP3Q) exceeds - slightly - the forecasts of the previous barometer. If...

What can bots, and more generally automation tools, actually do for business travellers and travel managers? This was the question raised by GBTA France at the Experts' Forum organised by the association on 22 January at the French Event Booster at Porte de Versailles. It's a huge subject...

For many business travellers, 2008 will be remembered as an annus horribilis, marking a rather abrupt change of direction in the history of business travel. My first business trip was in 2006," recalls this former hotel industry professional. It was a trip to Dubai, in business class and in a five-star hotel. The whole...

Travel policies are not reviewed regularly enough Does the voice of the traveller count when it comes to defining travel policy? Pascal Jungfer - We don't really listen to business travellers. Few companies really take the pulse of their employees through surveys that are exhaustive, regular and independent....

Concur and GBTA have published a European survey of 741 business travellers from France, Germany and the UK. The report, entitled "Booking Behaviour: The Business Traveller's Perspective", highlights the delicate balance between compliance, best price and ease of booking. A full-time position, with medium or high responsibility, held by...

The figures published on Thursday by the Business Travel Show confirm the profound changes that have taken place in the world of business travel in recent years. Whereas 9% of travel buyers questioned in 2012 by the London show said they were prepared to let their business travellers book their own business trips, a comfortable...