Not content with having recently absorbed its direct competitor, CWTthe business travel agency American Express GBT has joined forces with the specialist in expense management SAP Concur. This partnership between industry leaders will result in two key offerings: the upcoming integration of Concur Expense with Amex GBT's Egencia booking solution, providing Egencia users with a seamless connection between travel booking and expense management. And, most importantly, the co-creation of the all-in-one "Complete which, as its name suggests, encompasses the entire lifecycle of travel and expenditure.
" This major breakthrough with SAP Concur reinvents the way travel and expense solutions can deliver unprecedented value to our customers and their travellers in the age of AI." said Evan Konwiser, Managing Director of Products and Strategy at Amex GBT. Consolidating booking, service, expense management, payments and access to supplier content: the next-generation 'Complete' platform aims to deliver a seamless, global experience while reducing the multiple friction points common to business travel management.
Announced features include the combination of Concur Travel and Expense's AI capabilities with Amex GBT's solutions to leverage vast datasets from millions of trips and transactions, as well as traveller assistance via a conversational agent capable of managing all stages of the trip, and enriched data analytics for greater visibility into travel behaviour and spend. At the same time, users will have greater access to content with the integration of Amex GBT's market place into Complete and SAP Concur's offering, along with the integration of NDC content.
Amex GBT and SAP Concur are already planning to add further functionalities and integrations to the Complete platform by the end of the year. In addition, there will be quarterly updates in the future. " With SAP Concur's technology and expertise on one side and Amex GBT's unrivalled software, marketplace and services on the other, combined with our mutual AI capabilities, we plan to deliver a solution that makes business travel not only easier, but smarter and more impactful for organisations around the world.. "
