artificial intelligence

At the end of 2025, TravelPerk unveiled its new identity: Perk. In addition to this makeover, its managers envisaged a "broader mission", in which MICE would play a more prominent role. This ambition is now taking shape with the arrival of a new module dedicated to event management. After all, the 'behind-the-scenes work' that...

As CEO and co-founder of Naboo, how do you see the future of event booking? Maxime Eduardo - Artificial intelligence is a real game changer. The events industry is one of the last to make its digital revolution. They've all gone through it: the cinema with Netflix, music with Spotify, taxis with Uber,...

The business travel landscape is clearly in a state of flux, and is continuing its metamorphosis at an unprecedented pace. After Amex GBT and, more recently, Navan, it's TravelPerk's turn to contribute to this transformation. The travel platform is getting rid of its name by simply renaming itself Perk. "Its name is Perk. Just Perk"...

"Economy" is - unsurprisingly - the watchword among the travel buyers surveyed by BCD Travel in the latest study published by the TMC. Of the 132 professionals questioned by the travel agency, almost 90 % give priority to cost savings as their main concern when it comes to...

Aircraft seem to be falling victim more and more to in-flight turbulence. And it's not just an impression: it's an increasingly serious challenge for airlines because of the frequency and growing severity of turbulence. Dubai-based Emirates has therefore decided to take a proactive approach. With...

Some cinema-goers may remember "Her", an American futuristic film by Spike Jonze, released in 2013. The script described a writer who falls in love with the voice of an Artificial Intelligence embedded in his computer. Now reality is catching up with fiction. In a recent article in the UK's Daily Mirror, a journalist specialising in technology...

"Optimism" is not the most fashionable word in the vocabulary of French professionals in these troubled times... And the latest report devoted to the French MICE market at the IFTM emphasised uncertainty above all. The leitmotiv assumed by Amex GBT in its latest report is all the more appreciable: the TMC...

Not content with having recently absorbed its direct competitor, CWT, business travel agency American Express GBT is now joining forces with expense management specialist SAP Concur. This partnership between two leaders in their field will result in two key offerings: the forthcoming integration of Concur Expense into the company's travel booking solution...

Before looking at the future of Supertripper, can you tell us about its history and mission? Maxime Pialat - Supertripper was created in 2015. Its aim is to combine the best of service and technology for business travel management. We're developing our own technology, a solution that allows travellers to book...

How would you sum up the first half of the year? Zahir Abdelouhab - The overall trend is clearly towards an increase in business travel expenditure. There is also confirmation of older trends, with more and more bleisure, and we expect this activity to double by 2029. In this...

FCM is starting September with new promises for business travellers. And it is Sam, TMC's virtual assistant, who is to embody these revised ambitions. With three priorities: integration, personalisation and anticipation. And all of this - as is now inevitable - boosted by artificial intelligence.

Concur took advantage of this year's GBTA convention in Denver to highlight its plans in the field of AI. With a promise that is ambitious to say the least: "Reinventing business travel". To do this, however, the business travel solutions specialist is basing itself on a credo that is well known to...

BCD Travel is stepping up its partnerships in the field of artificial intelligence. After detailing its agreement with SkyLink at the beginning of the summer, it is now Oversee's turn to be the subject of an announcement from TMC. The business travel agency intends to make progress on the road to automation, to optimise the work of its agents by taking the burden off...

At first sight, the project may seem rather exciting. In fact, it could make the air ticket market totally unpredictable. Traditional fare structures would disappear. Probably in favour of personalised prices, calculated by AI-powered algorithms. A frightening revolution? During the presentation of its first-quarter results...

Virgin Atlantic's near future looks busy and ambitious. On the eve of its fortieth anniversary in 2024, the airline organised its very first Virgin Atlantic Customer Experience Showcase event in London on Tuesday. The event unveiled the airline's new customer experience ambitions, which will include a wide range of improvements. The carrier will...

One week follows another in the business travel agency ecosystem. Each of the TMCs is investing - or sealing partnerships - to explore the capabilities of artificial intelligence applied to travel management. CWT is the latest player to present a new tool. Called TIM, for Trends, Insights and Metrics, it...

BCD Travel's new recruit is SkyLink. His job: intelligent conversational assistant dedicated to business travel. Its mission: to offer a fully autonomous booking experience via chat. Its promise: to boost the productivity of travellers and their assistants, while promoting compliance with travel policies and controlling costs for...

How does generative artificial intelligence fit in with Cegid Notilus' technological solutions? Laurent Lassure - It's changing the game by bringing this notion of creation. AI is starting to be applied to the generation of mission orders and, consequently, the related expense claims. This is on the Cegid Notilus roadmap, and these are things...

Laurence Gaborieau, Managing Director of the IFTM, chose the Embassy of the Dominican Republic as the venue for the announcement of the latest news and developments for IFTM 2025. The Dominican Republic will be the guest of honour at the next show, which will be held at Paris Expo from 23 to 25 September. "There is a very good dynamic. The 2025 edition is looking very promising...

There was a time when Amadeus simply fitted into the "GDS" box, three letters that were enough to sum up its business. Things have changed, however, as the European giant's prerogatives have diversified. Today, Amadeus is best described as a "technological innovator". A mission that is not confined...