artificial intelligence

Following a rethink of its hotel catalogue infrastructure, Navan is now turning its attention to a sensitive point in corporate travel policy: transaction verification. The TMC is launching an audit engine which, thanks to AI, is intended to scrutinise business travel expenses and protect the company from the various risks it faces…

“A 70 % increase in room rate options”: Navan’s new promise is sure to catch the attention of business travellers. TMC has overhauled its inventory infrastructure – with the help of AI, of course – to “solve the accommodation sector’s most persistent challenge: inconsistent information…”

What if air/rail intermodality were to enter a new era? This is the ambition of Trenitalia and ITA Airways. An ambition recently formalised by the signing of an agreement (Memorandum of Understanding, MoU) between the two major players in Italian travel. "The signing of this Memorandum of Understanding with the Ferrovie dello Stato Italiane Group represents a major step forward in the...

"What is happening with AI is nothing short of spectacular". During the discussions following the presentation of his group's latest results, Christopher Nassetta, Hilton's CEO, saw a clear future for artificial intelligence: "to revolutionise the way customers interact with us". While the American group has not...

The acquisition of its major competitor, CWT, and a major partnership with another major business travel player, SAP Concur, for the launch and ongoing roll-out of the joint Complete solution: the year 2025 could not have been more significant for American Express Global Business Travel (GBT). A profitable year too,...

Just parked in the car park. Anthony Capuano, CEO of the Marriott group, used a sporting metaphor to describe where the hotel industry stands in the game being heralded around artificial intelligence (AI): "We're not even dressed up yet, and we're not even on the pitch yet. We're just one...

"Emergency: need an Accor room tomorrow in Düsseldorf with flexible cancellation. What is the ALL member rate for a Novotel in Geneva from 20 to 22 February? Hotel Accor in Munich with fitness room open early, 15 min from Messe München. Hotel Accor in Nice, which can accommodate 20 people for...

The 36th Global Trade Fair Barometer was published on 29 January by UFI, the Global Association of the Trade Fair and Exhibition Industry. It shows an upward trend: 47 % of companies report an increase in activity of more than 5 % for 2025. Furthermore, as regards profits…

Before going into detail, what is the background to today's announcement? Arnaud Katz - To understand this, we need to start from one premise: unlike business travel, prices and availability in the MICE sector are not fixed, determined in advance. They are not "off the shelf". Each event is unique: the date,...

At the end of 2025, TravelPerk unveiled its new identity: Perk. In addition to this makeover, its managers envisaged a "broader mission", in which MICE would play a more prominent role. This ambition is now taking shape with the arrival of a new module dedicated to event management. After all, the 'behind-the-scenes work' that...

As CEO and co-founder of Naboo, how do you see the future of event booking? Maxime Eduardo - Artificial intelligence is a real game changer. The events industry is one of the last to make its digital revolution. They've all gone through it: the cinema with Netflix, music with Spotify, taxis with Uber,...

The business travel landscape is clearly in a state of flux, and is continuing its metamorphosis at an unprecedented pace. After Amex GBT and, more recently, Navan, it's TravelPerk's turn to contribute to this transformation. The travel platform is getting rid of its name by simply renaming itself Perk. "Its name is Perk. Just Perk"...

"Economy" is - unsurprisingly - the watchword among the travel buyers surveyed by BCD Travel in the latest study published by the TMC. Of the 132 professionals questioned by the travel agency, almost 90 % give priority to cost savings as their main concern when it comes to...

Aircraft seem to be falling victim more and more to in-flight turbulence. And it's not just an impression: it's an increasingly serious challenge for airlines because of the frequency and growing severity of turbulence. Dubai-based Emirates has therefore decided to take a proactive approach. With...

Some cinema-goers may remember "Her", an American futuristic film by Spike Jonze, released in 2013. The script described a writer who falls in love with the voice of an Artificial Intelligence embedded in his computer. Now reality is catching up with fiction. In a recent article in the UK's Daily Mirror, a journalist specialising in technology...

"Optimism" is not the most fashionable word in the vocabulary of French professionals in these troubled times... And the latest report devoted to the French MICE market at the IFTM emphasised uncertainty above all. The leitmotiv assumed by Amex GBT in its latest report is all the more appreciable: the TMC...

Not content with having recently absorbed its direct competitor, CWT, business travel agency American Express GBT is now joining forces with expense management specialist SAP Concur. This partnership between two leaders in their field will result in two key offerings: the forthcoming integration of Concur Expense into the company's travel booking solution...

Before looking at the future of Supertripper, can you tell us about its history and mission? Maxime Pialat - Supertripper was created in 2015. Its aim is to combine the best of service and technology for business travel management. We're developing our own technology, a solution that allows travellers to book...

How would you sum up the first half of the year? Zahir Abdelouhab - The overall trend is clearly towards an increase in business travel expenditure. There is also confirmation of older trends, with more and more bleisure, and we expect this activity to double by 2029. In this...

FCM is starting September with new promises for business travellers. And it is Sam, TMC's virtual assistant, who is to embody these revised ambitions. With three priorities: integration, personalisation and anticipation. And all of this - as is now inevitable - boosted by artificial intelligence.