artificial intelligence

Concur took advantage of this year's GBTA convention in Denver to highlight its plans in the field of AI. With a promise that is ambitious to say the least: "Reinventing business travel". To do this, however, the business travel solutions specialist is basing itself on a credo that is well known to...

BCD Travel is stepping up its partnerships in the field of artificial intelligence. After detailing its agreement with SkyLink at the beginning of the summer, it is now Oversee's turn to be the subject of an announcement from TMC. The business travel agency intends to make progress on the road to automation, to optimise the work of its agents by taking the burden off...

At first sight, the project may seem rather exciting. In fact, it could make the air ticket market totally unpredictable. Traditional fare structures would disappear. Probably in favour of personalised prices, calculated by AI-powered algorithms. A frightening revolution? During the presentation of its first-quarter results...

Virgin Atlantic's near future looks busy and ambitious. On the eve of its fortieth anniversary in 2024, the airline organised its very first Virgin Atlantic Customer Experience Showcase event in London on Tuesday. The event unveiled the airline's new customer experience ambitions, which will include a wide range of improvements. The carrier will...

One week follows another in the business travel agency ecosystem. Each of the TMCs is investing - or sealing partnerships - to explore the capabilities of artificial intelligence applied to travel management. CWT is the latest player to present a new tool. Called TIM, for Trends, Insights and Metrics, it...

BCD Travel's new recruit is SkyLink. His job: intelligent conversational assistant dedicated to business travel. Its mission: to offer a fully autonomous booking experience via chat. Its promise: to boost the productivity of travellers and their assistants, while promoting compliance with travel policies and controlling costs for...

How does generative artificial intelligence fit in with Cegid Notilus' technological solutions? Laurent Lassure - It's changing the game by bringing this notion of creation. AI is starting to be applied to the generation of mission orders and, consequently, the related expense claims. This is on the Cegid Notilus roadmap, and these are things...

Laurence Gaborieau, Managing Director of the IFTM, chose the Embassy of the Dominican Republic as the venue for the announcement of the latest news and developments for IFTM 2025. The Dominican Republic will be the guest of honour at the next show, which will be held at Paris Expo from 23 to 25 September. "There is a very good dynamic. The 2025 edition is looking very promising...

There was a time when Amadeus simply fitted into the "GDS" box, three letters that were enough to sum up its business. Things have changed, however, as the European giant's prerogatives have diversified. Today, Amadeus is best described as a "technological innovator". A mission that is not confined...

Amex GBT's chatbot is honing its conversational skills. On Wednesday, the TMC announced that its virtual agent, launched in 2020, was gaining in power thanks to artificial intelligence. More specifically, it is using a large-scale language model (LLM) to make exchanges more fluid, more natural, more...

On the fringes of the IMEX event in Frankfurt, German MICE professionals examined the figures for a market that has overtaken France in the Top 5 of the latest ICCA rankings. The Meeting & Event Barometer, the result of this detailed analysis of business tourism in Germany, is a compilation of data collected over the last...

Artificial intelligence is now an indispensable tool at every stage of the passenger journey, and has made its way into the Lyon airport workforce. Embodied by a virtual agent in the form of a conversational 3D avatar, this generative AI has entered the test phase at the Lyon airport hub. Two interactive terminals have recently been installed in Terminal 1,...

How do you interpret your appointment as Head of Corporate Travel for Sabre in France? Cédric Lefort - It reflects a real desire to move forward in the French market and to grow, in particular by investing in sales staff. One of my first priorities is to recruit 'hunters' to make acquisitions. Read more...

The year 2025 is undoubtedly a very special one for UFI: the global association of the exhibition industry is celebrating its centenary. And what better way to start this anniversary than with a growth outlook? The global barometer published by UFI on 11 February forecasts an overall increase in revenues of...

Since the close of CES Las Vegas, Samsung fans have been awaiting the most important tech event of the year: the presentation by the Korean manufacturer of its new Galaxy S25 range. Just over a year after revealing the profile and features of the Galaxy S24, the 'Galaxy Unpacked 2025' event brought an end to the...

The Baltic States are clearly harbouring great ambitions to carve out a place for themselves on the international mobility scene. Riga airport is expecting a new terminal and a business district, RIX Airport City, by 2028. And the inauguration of the new Riga-Vilnius train line was celebrated a year ago. And as the year begins...

How did Amplitudes start and evolve? José Martinez - I set up Amplitudes in 1991, with virtually no resources, in the suburbs of Toulouse, and I quickly turned my attention to creating tailor-made trips, drawing on my own experience. Given the fairly high-end clientele interested in this offer, a...

While it waits to seal its union with American Express GBT, CWT is taking care of its technological dowry. And as it is now impossible to venture into this field without being confronted with AI, CWT is also announcing new functionalities powered by artificial intelligence, designed by ThoughtSpot. With ambitious promises in terms of reporting for...

"It's Glowtime". Apple's latest keynote, accompanied by the unveiling of its new range of iPhones, is as always a moment of brilliance. How will the new iPhone 16s make the Apple brand shine this time? Not necessarily in terms of aesthetics, which remain largely unchanged....

As it has every year for the past 18 years, the Univ'AirPlus event marked the return of the business travel world after the summer break. Held on 29 August on the Polpo barge in Levallois, this traditional event brought together travel managers, buyers and finance professionals to spend a great deal of time meeting new people and visiting the stands of the...